Eligible returns may be accepted within 14 calendar days of delivery, subject to the PhantasyWorx return policy.Please contact me before sending anything back so we can discuss the return and I can provide instructions.Custom and personalized pieces are generally final sale.

No. PhantasyWorx does not currently offer exchanges.If you would like a different piece, an eligible item may be returned according to the applicable return policy and a new order placed separately.

Custom and personalized pieces are generally final sale because they are made specifically for you.If there is a problem with a custom piece or it does not match what we agreed upon, please contact me. I'll review the situation and do what I can to make things right.

Please contact me before attempting to repair it yourself.My jewelry is handcrafted, and I often use experimental materials, finishes, and construction techniques. If something breaks because of a fabrication or workmanship issue, I want to know about it.I'll look at what happened and work with you toward an appropriate solution. Depending on the circumstances, that might mean a repair, replacement, modification, refund, or another reasonable solution.

For an approved return, the buyer is responsible for return shipping unless we agree otherwise because of an issue with the order. I recommend using a trackable shipping method when returning an item.

Cancellations are accepted within 24 hours of purchase, provided work on a custom or personalized project has not already begun. If you need to cancel, please message me through Etsy as soon as possible.