Rather than filling this page with standard retail jargon, I prefer to keep things simple and transparent.

 

As an artist, I create every PhantasyWorx piece with the intention of it being chosen, loved, and worn by just the right person. If your experience doesn't align with my intention, I want to know about it.

 

My jewelry is handcrafted, and my work often involves experimental materials, finishes, and construction techniques. While I take great care to make lasting pieces that are resilient enough to be worn and enjoyed, something unexpected may happen. If a piece becomes unwearable because of a fabrication or workmanship issue, please contact me rather than trying to repair it yourself. I'll take a look at what happened and work with you toward an appropriate solution.

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Depending on the circumstances and the piece involved, that might mean repairing it, replacing it, modifying it, refunding it, or finding another reasonable solution. I can't promise that every situation will have the same remedy, but I can promise that I'll make a genuine effort to understand what happened and do what I reasonably can to make things right.

 

​Generally, I use the guidelines below to help me handle returns fairly and thoughtfully, but I do make exceptions when the request is made in good faith.

 

Returns

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Eligible items may be returned within 30 calendar days of delivery.

 

Please contact me before sending anything back. Include your order number and a brief description of the reason for your return. I'll provide return instructions and let you know whether the item is eligible.

 

Returned items should be:

* In their original, unworn condition

* Free from damage, alteration, or excessive wear

* Returned with any original packaging or included components, when applicable

 

The buyer is responsible for the cost of return shipping. I recommend using a trackable shipping service when returning an item, as PhantasyWorx cannot be responsible for a return package until it has been received. Once the return arrives and has been inspected, the approved refund will be issued to the original payment method. Your payment provider may require additional time to post the refund to your account.

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Earrings are eligible for return under the same 30-day return window. However, because earrings are personal-wear items, returned earrings will not be resold.

 

Custom & Personalized Pieces

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Custom and personalized pieces are generally final sale because they are made specifically for you. If there is a problem with a custom piece, or if it does not match what we agreed upon when the project was discussed, please contact me. I'll review the situation and do what I can to make things right.

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Because custom projects are considered individually, the scope, materials, pricing, and expected timing will be discussed before work begins.

 

One-of-a-Kind (OOAK) Pieces

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One-of-a-kind pieces are eligible for return as long as they otherwise meet the requirements of this policy. Being one of a kind does not, by itself, make an item final sale.

 

Sale & Clearance Items

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Sale and clearance items are subject to the same return policy as regularly priced items unless the listing specifically states otherwise.

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No Exchanges

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At this time, PhantasyWorx does not offer exchanges. If you would like a different piece, you may return an eligible item and place a new order separately.

 

Damaged or Incorrect Items

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If your order arrives damaged, defective, or different from what you ordered, please contact me within 7 calendar days of delivery.

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Please include photographs of:

* The item and the damage or problem

* The outer and inner packaging

* The shipping label

* Any visible damage to the package

 

Please keep all original packaging until we've had a chance to resolve the issue. I'll review the circumstances and work with you on the appropriate next step.

 

If Your Situation Is Unusual

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Because handcrafted work can sometimes present circumstances that don't fit neatly into a set of rules, I reserve the right to review unusual situations individually. If you're unsure whether your situation qualifies, please ask. I'd much rather have a conversation and see what we can do than have you feel stuck with something you're unhappy with.

 

Questions?

 

For questions about a return, damaged item, custom piece, or anything else that isn't quite right, please contact me. I'll do my best to help.

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Last updated: September 27, 2026