SHIPPING
I have chosen to live a slow and quiet life, which means I can't accommodate rush orders or expedited shipping requests.
However, I think you'll be pleased with my equitable processing and shipping policy:
Where We Ship
Phantasy Worx ships within the United States only. International shipping is not currently available, but this may change in the future.
Processing Time
Most orders are processed and prepared for shipment within 2–3 business days. Processing time is the time needed to prepare your order and does not include transit time once the package has been handed to USPS.
Custom and personalized orders may require additional time. Because custom projects are considered individually, expected timing will be discussed before work begins.
Shipping Method & Rates
All Phantasy Worx orders are shipped using USPS Ground Advantage with tracking and insurance.
Orders under $48: Flat Rate $6 USPS Ground Advantage shipping
Orders of $48 or more: Free USPS Ground Advantage shipping
USPS Ground Advantage currently has an expected delivery standard of approximately 2–5 business days, although delivery times are not guaranteed and may vary based on destination, weather, postal conditions, and other circumstances.
Shipping Addresses
**Important: Please review your shipping address carefully before completing your purchase.
Phantasy Worx is not responsible for delays or additional costs resulting from an incorrect or incomplete address provided by the customer. If you realize that your shipping address is incorrect, please contact me as soon as possible. If the order has not yet shipped, I will do my best to correct it.
Tracking & Delivery
Once your order has shipped, tracking information will be provided when available. Please remember that the shipping carrier controls the package once it has been accepted into the postal system. Tracking information and estimated delivery dates are provided by USPS and may change during transit. Carrier delays do not automatically qualify an order for a refund.
Lost or Delayed Packages
If tracking stops updating for an unusual period of time or your package appears to be lost, please contact me as soon as possible. I may open an inquiry or carrier claim when appropriate. Depending on the circumstances, USPS or its claims process may require additional information or cooperation from the recipient.
If a package appears to be delayed, please allow reasonable additional transit time before assuming that it is lost.
Packages Marked "Delivered"
If USPS tracking shows that a package has been delivered but you cannot locate it, please first check:
* Your mailbox, porch, entrance, or other delivery area
* Package lockers or other secure delivery locations
* With household members
* With neighbors
* With building management or staff, if applicable
* With your local USPS office or carrier
It may also be helpful to allow one additional business day, as packages can occasionally be scanned as delivered shortly before they are actually located.
If the package remains missing, please contact me so I can review the circumstances with you.
A package marked delivered is not automatically eligible for a replacement or refund. Each situation will be reviewed individually, including any available carrier information or insurance.
Damaged Packages or Items
If your order arrives damaged, defective, or otherwise appears to have been damaged during shipping, please contact me **within 7 calendar days of delivery**.
Please provide photographs showing:
* The damaged item
* The outer packaging
* The inner packaging
* The shipping label
* Any visible damage to the package
Please keep all original packaging until the situation has been reviewed. It may be needed for a carrier claim.
I will review the circumstances and work with you toward an appropriate resolution.
Refused, Unclaimed, or Undeliverable Packages
If a package is refused, remains unclaimed, or is returned to PhantasyWorx because of an incorrect or incomplete address, the order may be subject to additional shipping costs before it can be reshipped.
If the package is returned and you no longer want the order, any refund will be handled according to the Returns & Exchanges Policy and may be reduced by shipping costs that Phantasy Worx has already incurred.
Carrier Delays & Circumstances Beyond Our Control
Weather, natural disasters, holidays, staffing issues, transportation disruptions, incorrect address information, postal delays, and other circumstances outside the control of PhantasyWorx can affect delivery times.
I will do what I reasonably can to help when a shipping problem occurs, but I cannot control the package once it is in the carrier's possession.
Questions About Shipping
If you have questions about your order or shipping, please contact me and I'll be happy to help.
I'll be happy to help.
Last updated: September 27, 2026